Clinica TEC 100 San Miguel de Allende

Community Hospital

Hospital Médica TEC 100 Querétaro and its local facility, Clínica TEC 100 San Miguel de Allende, have formed a partnership with H+, an investment and financial corporation.

CEO Oswaldo Váquez Cabrera, reported that the first changes made were to replace the Administrative Director, the Clinical Director and the Chief of Nursing.

He reported that new surgical equipment, a new CT-SCAN, and a new X-ray machine will be completely installed by the end of the year.

As the hospital is under new management, they will be going through approximately two years process to be certified. The hospital will be managed under the same standards of quality as International Joint Commission.  Currently Clínica TEC 100 San Miguel de Allende is a level 2 hospital.

The current office building adjacent to the hospital, where the doctor’s offices are, is still owned and managed by the previous administration of De La Fe.  Clínica TEC 100 SMA–H+ will be establishing medical offices and services in the new building to the west of the hospital in the future.

As the hospital is still in transition and renovation, the information below will be changing.  We will do our best to keep this information as accurate as possible.

Libramiento José Manuel Zavala Zavala  # 12
Phone number: 152-5900 Cell number: 044 415 103 65 24
Website: www.hospitaltec100/sanmiguel
Facebook: Clínica Tec 100
A dedicated website is currently being constructed
e-mail:  clinicasanmiguel@medicatec100.com.mx

Clinical Coordinator: Claudia Aguilar-Chalela, MD
claudiaaguilar@medicatec100.com.mx                                                                                               Phone (415)152-5900

Level of Service: ClínicaTEC 100 San Miguel de Allende is currently a licensed Level 2 facility, and is in the process of acquiring certification.  Certification refers to meeting certain quality thresholds for the particular type of medical facility.  A hospital is reviewed periodically for re-certification.

Languages Spoken:  Spanish is the primary language, although some of the staff is bi-lingual as well as some doctors. The Front desk, Public Relations, Admission, Billing Departments, Chief of Nurses, Medical Director are reported to be bilingual, however it is strongly advised that patients bring an interpreter with them.

Methods of Payment:  Deposits are required at admission.  Payments are required daily.

Payments can be done in Mexican pesos, Credit Card (VISA, Mastercard and American Express), Mexican Bank Checks and/or US dollars. Wire transfers are accepted. For Wiring Funds, the hospital request a faxed or e-mail letter from the financial institution stating who will be responsible of wiring funds, which must be as soon as possible. You need to do a down payment upon entry to the hospital and then additional payments depending on the required treatment.  The cashier will explain you about the down payments and payment structure. Foreign checks are not accepted.

Insurance Coverage

The following Insurance Companies are currently accepted: Seguros Atlas, Allianz, Plan Seguro, Inbursa, Banbajío, Banorte Seguro Bancario, Banorte Gastos Médicos Mayores, HDI Seguros, Seguros El Potosí, Mediaccess (Sandander) and GNP.

Your insurance will need to be verified for coverage limitations. Deposit amounts vary according to the required treatment.

IMSS and Seguro Popular insurances are not accepted but if a patient has IMSS or Seguro Popular and the patient is brought to the hospital as an emergency, the the patient will be stabilized and then will be referred  to the General Hospital or an IMSS hospital.

Staff:  Nursing, Imaging, Laboratory, Emergency doctors, and Administrative personnel are employees of H+-Tec100 San Miguel de Allende.  Medical Specialists are not employees of the hospital; they receive privileges to practice within the hospital. There are 50 on-call doctors who have current credentials.

Nursing Ratios: Nurse-to-patient ratio is 1-4 in General Medicine and Surgical Departments per shift.  In Intensive Care the ratio is one patient to one nurse In-House. There is one nurse in the Emergency Room, one in surgery and one for newborn infants and one for Maternity care per shift. There is an ongoing training program for the nurses.

Accommodations for Family Members: There is a comfortable sofa in each room that can turn into bed at bedtime as requested. Only one person is allowed to stay overnight in the room and in the semi-private room it is encouraged that person is of the same gender as the patient.

Number of Beds: There are a total of 8 beds: 6 in private rooms, 2 in the semi-private room. There are two incubators and three basinets, 3 cubicles in ICU, 4 cubicles in ER including and one in Isolation.

Hospital Services:

  • Emergency: It´s a 24 hour service. The attending doctors in ER are ACLS certified General Practitioners. The hospital keeps a list of on-call specialists so if a specialist is needed he/she will be called.  In case of a serious emergency, when time is a critical factor in receiving prompt treatment, the hospital will stabilize the patient and then the patient or relatives will decide according to their budget if the patient stays.  In cases where the patient needs a third level hospital, TEC 100 SMA will assist to do the necessary arrangements to take the patient to Hospital Médica Tec 100 in Queretaro, which is their main branch, or the patient’s choice
  • Cardiac:  Patients coming into the hospital with a heart condition will be stabilized and the Specialists (Cardiologist, Critical Care, and/or Internist) will be called for continued care. Patients with more serious conditions that require advanced care will be transferred to Hospital Médica Tec 100 or Hospital General according to their budgets.   Emergency medications for heart attack are available at all times
  • Stroke:  Patients coming into the hospital with stroke symptoms will be stabilized and the Specialist (Critical Care, Internist, and/or Neurologist) will be called for continued care. The patient would then be sent for a CT Scan to aid in determining the best treatment options.
  • Psychiatric: Patients with mental health conditions will be stabilized and then referred with an English speaking psychiatrist for evaluation and referred out for on-going treatment.
  •  Pediatric: Regular pediatric care is available.  Infants requiring Intensive Neonatal Care are referred to Hospital Médica Tec 100 Querétaro, which has a Neonatal ICU.
  • Obstetrics and Gynecology:  In development is a birthing room, with a specially designed birthing bed for a more natural delivery.  This room is located close to ER and OR, should conditions demand such services.
  • Orthopedic Care: Some Orthopedic surgeries are performed at Tec 100 SMA, some are done in Queretaro.  Physical Therapy is referred out to an independent provider by the doctor and/or case manager as necessary.
  • Intensive Care Unit:  Three intensive care beds are located adjacent to ER and OR.  There is a critical care doctor available 24 hours a day.  He coordinates the critical areas for maximum efficiency and treatment options.
  • Radiology:  All X-rays are digitally produced with capacity to send images and reports immediately to doctors and other facilities via internet.  Currently,  CT scans are done at a CT scan unit close to or in General Hospital, until the end of the year when the new CT Scan will arrive.  New X-ray equipment is forthcoming with fluoroscopy capacity.  There is a portable X-ray unit that can be taken to the OR and/or ER as needed. Ultrasound and Doppler are currently available.  Mammography will also be soon available. MRI and Bone Density studies are referred to Hospital Médica TEC 100 Querétaro.
  • Isolation Rooms: There is an Isolation Room in ER and one in ICU.
  • Laboratory is open from 7:00am to 9:00pm, with on call staff for emergency services after hours. The laboratory is well equipped to handle the more common tests. House calls are done by appointment only. The more complex tests are sent to Hospital Médica TEC100 Querétaro.  All results are e-mailed to the doctors and patients.
  • Pharmacy:  there are two pharmacies; an external for general public and one exclusively for inpatients which is opened 24/7.
  • Dietician / Nutritional Consultation: As required by Mexican Certification Standards, a nutritionist is available to evaluate dietary needs while hospitalized and after care nutritional counseling.
  • Case Management:   The Public Relations service is bilingual and assists patients as necessary to coordinate hospital care and after care.
  • Inpatient Respiratory Therapy: is available as doctor’s requests.
  • Hemodialysis: This service is provided by an external private company and will be moved to the building west to the hospital.
  • Blood Bank:  Currently Clínica Tec100 SMA works with a privately operated blood bank in Querétaro.
  •   If you need blood you will blood donors. Public Relations will help you out with this matter.
  • Rehabilitation and Physical Therapy is referred out as considered appropriate.  A physical therapy facility in the new office building at the west of the hospital is in the planning stages.

Advanced Directives (Voluntad Anticipada):  In situations demanding heroic measures, the hospital has information for informed consent to either perform or withhold such measures.  If the patient and/or their primary care doctor have communicated beforehand with the hospital staff that they do not want any heroic measures be taken and only comfort and care be administered, or any treatment procedures in between, then their wishes will be respected.  If a life-saving medical procedure is already started then it will not be stopped. By law, Advanced Directives will not be honored in cases of accidental injuries which may have criminal implications, or in an attempted suicide.

Donation of Body Parts: If a patient wishes to donate body parts in the event of a terminal situation, the doctor or a family member should advise the staff so that they and the hospital will take the appropriate measures to arrange the possibility for the harvesting and transit of organs.

Updated 6-28-2014